Graphics Rendering Problem in SAP NWA

We encountered the following issue for SAP-JEE SP11

This issue prevents us in seeing reports/charts ( Java System Reports for memory usage ,etc ) when we monitor any SAP System having Java Engine.

When we try to view a chart in NWA  ( http://<hostname>:j2eeport/nwa ) under System Management -à Monitoring -à Java System Reports , we are unable to view the chart & we get the “Graphics Rendering Problem” prompt.

To fix this we need to login to Visual Administrator & follow the procedure mentioned below :

1.     Start the go.bat file from /usr/sap/<SID>/DVEBMGS00/j2ee/admin , i.e start the VA

2.     Login to your System with administrator ID

3.     Navigate to Services à Configuration Adapter on the Left Pane

4.     On the Right Pane , navigate to webdynpro à tc~wd~dispwda

5.     Select Propertysheet.default  & Click on the Pencil Button on the Top ( i.e Go to ‘Change’ Mode )

6.     Click ‘Yes’

7.     Now Double-Click again on “Propertysheet.default”

8.     On “Change Configuration tab” search for IGSUrl

Typically , the Graphics Rendering Problem arises because the IGS URL tab is empty in this place.

9.     Double – Click on the IGSUrl tab & put in your Custom IGS URL 

http://<Hostname>:<Port No>

10. Click on “Apply custom” & “OK” to save your changes.

11.  Go Back to your NWA page in  ( http://<hostname>:j2eeport/nwa ) under System Management -à Monitoring -à Java System Reports & Click on the “Refresh” button

On the top left hand corner as showed in this window pane just under the “Reports” tab

You will now be able to view the monitoring charts/diagrams .